Contact Us

We'd love to hear from you. If you have any questions please use the contact form. Please refrain from sending multiple emails as it will be confusing for our customer service. We will do our best to respond within 2-3 business days. We answer our emails Monday to Friday, not including holidays.

General Inquiries
If you have any questions in regards to the website, please use the contact form.

Order Inquiries
If you have questions regarding your order, please reply from the order confirmation email or state the order number (MM-#####) in the message.

Cancellations and Edits
You are able to cancel/edit your order within 2 hours of placing your order, use the link in the Order Confirmation Email to get to that option. Once the package is shipped (on its way), we cannot change or cancel the order.

Returns
If you would like to return your order, please initiate a return request from "Your Account" or use this link.

Licensing
If you would like to discuss licensing with Milk Mocha Bear. Please email licensing@klovastudios.com

Corporate Office
195 Turbo Drive
Sherwood Park, AB T8H 2J6
Canada

Note: This is a corporate office and does not operate as a store front. No purchases, returns or exchanges can be done here.