the notebook itself is nice quality - not flimsy and so will be useable for an extended period of time, soft covers add a nice touch and testament to the quality. but the low score is due to the worst customer service ive experienced - theres no response to any emails sent, leaving you wondering whether its all a con. similar quality milk mocha products can be made by others - although not authentic, they offer a better customer service (i.e. they do the basic task of responding to emails) and so a better peace of mind for the high prices you’ll inevitably pay for these in demand products. the authenticity provided here is not worth the terrible customer service, and so i’d recomend not buying from here and going elsewhere instead
